- FAQ's & Spa Etiquette -

Escape your everyday with a spa day at The Retreat

Frequently Asked Questions...

How far in advance do I need to book?


We recommend you book as far in advance as possible, especially for weekends as this is our most popular time for treatments. We do take bookings up to 3 months prior.




Do I need a consultation?


Most treatment times include a consultation so your therapist can identify the results you would like from your treatment and deliver the best treatment possible.




Do I need to let you know of any health conditions?


Please advise us at the time of booking if you have any allergies, ailments, disabilities, recent surgeries, high blood pressure or if you are pregnant. You will need to complete at health declaration before we can provide any treatment to you. Not all treatments are suitable for all clients so please disclose any concerns to us prior to your treatment starting so you can get the most from it.




Is there is a minimum age for treatment?


The minimum age to have a treatment, Spa Day Package or Spa stay is 18 years of age.




Do you have double treatment rooms?


Our double treatment rooms are ideal for couples or friends to share their treatment time together. Please request this service on booking if preferred.




How do I redeem a Gift Voucher?


If you are redeeming a Gift Voucher, please present it on arrival at The Retreat Reception. An alternate method of payment will be required for any forgotten vouchers and of course the voucher can be redeemed on another booking at another time. Please check the expiry date on your voucher before you arrival as vouchers which are out of date cannot be honoured.




Do you take group bookings?


We welcome group bookings to celebrate special occasions and as a place to relax and unwind with friends. We do not allow your own food or drink to be brought into The Retreat however this can be purchased. Please be aware that The Retreat is a relaxing environment and please be considerate of other guests using the facilities. Group bookings can only be to a max of 8 guests and can only be booked directly with our reservations team on 01388 770600.




What is your deposit & cancellation policy?


Please note that full prepayment is required to confirm you booking.

If you do have to cancel or reschedule your appointment then please let us know more than 72 hours prior to your appointment time. If you are unable to notify us 72 hours before your appointment, then the full prepayment will be charged for late cancellation.




When I book a spa break, how do I know what time my treatment will be?


The rates shown for all of our spa breaks are based on two people sharing a double or twin room. At the time of booking, your allocated treatment time is reserved for you. Our reservations team will comfirm your booking with your allocated treatment time which will be between 1pm on your day of arrival and 12pm on your day of departure. The reservations team will also confirm which treatment you would like.





Spa Etiquette...

How far in advance do I need to book?


We recommend you book as far in advance as possible, especially for weekends as this is our most popular time for treatments. We do take bookings up to 3 months prior.




Do I need a consultation?


Most treatment times include a consultation so your therapist can identify the results you would like from your treatment and deliver the best treatment possible.




Do I need to let you know of any health conditions?


Please advise us at the time of booking if you have any allergies, ailments, disabilities, recent surgeries, high blood pressure or if you are pregnant. You will need to complete at health declaration before we can provide any treatment to you. Not all treatments are suitable for all clients so please disclose any concerns to us prior to your treatment starting so you can get the most from it.




Is there is a minimum age for treatment?


The minimum age to have a treatment, Spa Day Package or Spa stay is 18 years of age.




Do you have double treatment rooms?


Our double treatment rooms are ideal for couples or friends to share their treatment time together. Please request this service on booking if preferred.




How do I redeem a Gift Voucher?


If you are redeeming a Gift Voucher, please present it on arrival at The Retreat Reception. An alternate method of payment will be required for any forgotten vouchers and of course the voucher can be redeemed on another booking at another time. Please check the expiry date on your voucher before you arrival as vouchers which are out of date cannot be honoured.




Do you take group bookings?


We welcome group bookings to celebrate special occasions and as a place to relax and unwind with friends. We do not allow your own food or drink to be brought into The Retreat however this can be purchased. Please be aware that The Retreat is a relaxing environment and please be considerate of other guests using the facilities. Group bookings can only be to a max of 8 guests and can only be booked directly with our reservations team on 01388 770600.




What is your deposit & cancellation policy?


Please note that full prepayment is required to confirm you booking.

If you do have to cancel or reschedule your appointment then please let us know more than 72 hours prior to your appointment time. If you are unable to notify us 72 hours before your appointment, then the full prepayment will be charged for late cancellation.




When I book a spa break, how do I know what time my treatment will be?


The rates shown for all of our spa breaks are based on two people sharing a double or twin room. At the time of booking, your allocated treatment time is reserved for you. Our reservations team will comfirm your booking with your allocated treatment time which will be between 1pm on your day of arrival and 12pm on your day of departure. The reservations team will also confirm which treatment you would like.





 

Wave Spa & Wellness

Oxford Road

Buckinghamshire

HP9 2XE

 

T:01753 277931